Frequently Asked
Questions
What are your business hours?
We are available M-F 9 am - 6 pm and Saturday 9 am - 4 pm for questions.
If you do not receive a response, we are likely working with a client and will get back to you as soon as we can. If you contact us outside of these hours, a reply will likely be sent the next business day. For urgent messages, please text.
What if I need to reschedule my appointment?
Not a problem!
We ask that you provide at least 48 hours' notice, unless there is a genuine emergency. If you have scheduled through our online scheduling tool, you can use your confirmation email to reschedule. If not, please send an email to reschedule.
How many sessions do I need?
Great question! The number of sessions you will need depends on the size of your home, what type of space you want to be organized, and how much decluttering you would like to do. Once we walk the space and understand your organizing needs, we can better estimate the number of sessions required for your project.
Do I need to be home when you organize?
Some clients prefer to be available for questions on-site, while others give us a key so we can organize while they are at work or out of town. If you would like help decluttering your items in addition to organizing them, we do need you (or someone you’ve designated as your proxy) available for that part of the process. Once we have eliminated everything you don’t want or need, you are free to step away while we finish the job!
Will you purchase baskets, bins, and containers for my space?
We are happy to try and use any containers you already own. You may have more than you think! And reusing and reducing waste is a high priority for us. However, the best outcome is usually achieved when we select baskets, bins, and dividers that perfectly maximize your space.
There is no additional charge for the time we spend shopping for you. You will only be charged for the items you keep.
Does your fee include the price of baskets, bins, and containers you use in my space?
The organizing fee for sessions covers the time we spend in your home, design time, procuring product, and other services listed. You will be charged separately for any organizing product we end up using in your home. Before purchasing anything, we can talk about your budget and aesthetic preferences.
Where do you donate items?
We offer to take one car load of donations per session. Our charitable donation site is the "Blue Ridge Hospice". If you have large items, or prefer a different charity, it is suggested you take care of all donations personally.
Do you remove trash from site?
We do not. All trash removal must be coordinated by the client.
Do you provide home cleaning services?
We do spot-clean specific areas we are organizing; however, we do not provide general home cleaning services.
Do you deal with hoarding situations?
We do not. We recognize the specialty of care and health-related concerns that are required when dealing with hoarding situations. We are not equipped to handle such circumstances and suggest finding a specialized service for such.
Do people gift your services?
Absolutely! We often work with new homeowners who have been gifted our services by friends and family to set up their new kitchens and spaces to start off on the right foot. Home Organizing is a lovely house-warming gift for your children, grandchildren, or down-sizing parents.